At Linelle, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Returns & Refunds Policy below. This policy outlines the procedures for returning items and obtaining refunds in various situations.

1. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [email protected] within 30 days of receiving your order. Provide your order number and a brief description of the issue.

2. Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the item. Please include the RAN on the return package.

3. Return Shipping: Pack the item securely in its original packaging, if possible. Ship the package to the address provided by our customer service team. Please note that you are responsible for the return shipping costs, except in cases where the item is defective or incorrect.

4. Processing: Once we receive your returned item, we will inspect it and process your return or refund according to the conditions outlined below.

2. Return and Refund Conditions

• Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or a full refund, including return shipping costs.

• Incorrect Items: If you receive an item that is not what you ordered, please notify us within 7 days of receipt. We will provide you with a return shipping label and arrange for the correct item to be sent or issue a refund.

• Order Not Received: If your order has not arrived within the estimated delivery time, please contact us at [email protected]. We will investigate the issue and provide a resolution, which may include a replacement or a refund.

• Cancellation After Order Placement: If you wish to cancel an order after it has been placed but before it has been shipped, please contact us immediately at [email protected]. If the order has already been processed or shipped, you will need to follow the return process outlined above.

3. Refund Processing

Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or credit card provider.

4. Contact Us

For any questions or concerns regarding our Returns & Refunds Policy, or to initiate a return, please contact us at:

EMAIL: [email protected]

ADDRESS: PO Box 1409, Jefferson City, MO 65102, United States

We appreciate your understanding and cooperation. Our goal is to ensure your satisfaction and to provide a smooth and hassle-free return and refund process. Thank you for choosing Linelle.